Written by Headlight | Sep 5, 2026, 8:00:00 AM
Major changes
- Workflow history is more transparent
Admins can now see previous retries and overrides, making it easier to understand what happened during past workflow runs.
- Redesigned Knowledge Base
The Knowledge Base is now easier to navigate and maintain. Automatic analysis helps assess the quality and effectiveness of your content. AI+ customers can also receive suggested FAQs based on frequently answered questions, as well as recommendations for self-service workflows for common transactional requests.
- Improved supplier competitiveness analysis
The updated analysis makes it easier to assess the strength of your multi-bidding supplier panel, identify underperforming suppliers, and understand how competitive your bidding process is.
Other improvements
- Update cost types for multiple invoice lines at once.
- Get alerts when invoice items are invoiced more than 90 days after the invoice date.
- Request a Fleet Overview for a specific historical date to see the fleet as it looked at that point in time.
- Use a new default template to import incidents.
- Mark Lucy answers as helpful or not helpful.
- View additional user information, including SSO usage and last login date.
- Find tickets more easily with improved search.
- Filter the Users table by role.