Communications & Support Center Improvements
The mailbox integration has been fully redesigned to enhance usability. This includes:
A more intuitive email composer for creating and formatting messages.
Better rendering of emails within conversations and the Support Center, improving readability and consistency.
It’s now simpler to adopt and modify the response suggestions provided by Lucy, reducing time spent replying.
Rich-text chat is now supported, allowing for more structured and visually clear communication in chat responses.
Lucy can now assist further by creating support tickets on behalf of drivers. If Lucy can’t answer a question but has enough information, it will prompt the user for approval to open a ticket with Support automatically.
Automatic Quote Validation (Beta – Headlight.AI+)
Beta users of Headlight.AI+ can now activate automatic lease quote validation.
Headlight continues to extract quote data using OCR, but now AI can review and validate that data without manual checks.
Users may choose to skip manual validation entirely when the AI determines the quote has been correctly interpreted.
Mileage Deviation Analysis: Now offers more precise and user-friendly insights into deviations, making it easier to detect and act on unusual patterns.
Car Configuration Text Export: A new workflow step lets you extract selected car options as plain text, simplifying the creation of custom contracts.
Delivery Date Warnings: When selecting a requested delivery date during order approval, the system now alerts you if the driver currently uses a short-term or pool vehicle.
Contract Duration Override: You can now override the default contract duration while approving orders, supporting more flexible order workflows.
Energy Card Management: It is now possible to add energy cards directly from the energy card overview for a specific vehicle or employee, reducing navigation steps.
Workflow Reporting: You can now download an Excel file listing all ongoing workflows, making it easier to track and report on order progress.