Headlight Playbooks (Beta, .AI+ only)
A major leap in automation and knowledge management. Headlight Playbooks now allow your organization to capture and evolve internal procedures—automatically.
For every support ticket or conversation with a driver, Headlight identifies the underlying rules or processes discussed and saves them as structured entries in a playbook. Over time, this builds a living, searchable knowledge system based on real-world interactions.
These playbooks are then actively used by Headlight to generate smarter, faster responses to new support requests—meaning your system gets better with each conversation, without manual input. It's a self-improving assistant that learns your business.
Headlight Playbooks are available to Headlight.AI+ clients in Beta. Please request access with your account manager if you would like to make use of this feature.Redesigned Fleet Analytics
The fleet overview and composition dashboards have been refreshed for improved clarity and usability.
More dynamic filtering options
Cleaner interface for quicker data insights
Enhanced Support Center Interface (Headlight.Flow)
Admin users will now see a more detailed sidebar during support conversations, featuring:
Driver-specific meta-information
For .AI+ users: intelligent suggestions from your knowledge base and playbooks, tailored to the current inquiry
Expanded list of vehicle makes and more complete image coverage
More filtering options for invoices and improvements in UX
Budget activation notifications to drivers are now off by default
Faster and more efficient ongoing workflow search